Privacy Policy
This Privacy Policy explains how Omega CRM collects, uses, shares, and protects information when you use the website, create an account, or operate the platform.
Effective Date
August 1, 2026
Version
2026-08-01
We collect the information you provide directly to us when you register for Omega CRM, request a rollout plan, communicate with support, or use product features that store customer, account, communication, or billing data.
We also collect operational data needed to run the service, including login activity, browser and device metadata, usage records, audit trails, and provider event data from integrated services such as Twilio, Stripe, and email delivery platforms.
We use personal and organization data to provide the platform, authenticate users, provision accounts, process billing, deliver communications, support onboarding, enforce security controls, and improve product reliability.
We may also use contact information to respond to inquiries, send essential service updates, and administer your account. We do not rely on this policy as consent for optional marketing SMS; those consents remain separate where collected.
We share information with service providers only when needed to operate Omega CRM, such as cloud infrastructure, payment processing, communication delivery, analytics, and support tooling.
We may also disclose information when required by law, to enforce our agreements, to protect the security of the platform, or as part of a legitimate business transfer such as a merger, financing, or asset sale.
We retain data for as long as reasonably necessary to provide the service, maintain required business records, resolve disputes, and support security, audit, and compliance obligations.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No system is perfectly secure, but we treat security controls as a core operational requirement rather than a cosmetic policy statement.
You may request access, correction, or deletion of account information by contacting us. Some data may need to be retained for legal, security, billing, or audit reasons even after an account is closed.
If you receive optional marketing communications from us, you can opt out through the mechanism provided in that communication. Transactional and service-related notices may still be sent when necessary to operate your account.
Contact
Contact us at support@omega-crm.com if you need a copy of this policy, have a privacy request, or need clarification on these terms.